Return Policy

you are not satisfied with your purchase, you may return it under the following conditions:

1. Return Eligibility

  • Items must be returned within 15 days of delivery.

  • The product must be unused, undamaged, and in its original packaging with all tags intact.

  • Refunds will not be provided for sale items unless they are defective.

2. Return Process

  • Contact our customer service team at info@rivaazo.com with your order details.

  • Ship the product to: Rivaazo Returns 3rd Floor, F-169, Street No-1, Vishnu Garden, New Delhi, 110018.

  • Return shipping costs are the responsibility of the customer unless the return is due to a defect or an error on our part.

3. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 7-10 business days.

4. Exchanges

If you wish to exchange an item, please contact our support team. Exchanges are subject to product availability.